Use Clinician Portal to find and manage vaccination appointments for users

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Use Clinician Portal to find and manage vaccination appointments for users

    The Clinician Portal, accessible to users with thesnvaccinesm.clinicianrole, provides a centralized platform to find, manage, and update vaccination appointments efficiently. It supports viewing, modifying, and completing appointments, all optimized for tablet and mobile use. However, bulk updates are limited on mobile devices.

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    Finding Vaccination Appointments

    Clinicians can locate vaccination appointments using three methods: scanning a user’s QR code, manually entering the code, or searching within the portal. They can view appointments by specific locations and access all upcoming appointments for the day plus the previous hour. Once a location is selected, it remains fixed for the session to streamline workflow.

    Viewing and Searching Appointments

    The portal allows clinicians to view all appointments at a location and search users by name. Filters for appointment dates default to one week. Note that searching by name only shows appointments for registered users, but scanning QR codes enables vaccination of internal users not listed in searches.

    Managing Appointments

    Clinicians can perform detailed tasks on appointment records, including:

    • Verifying user ID and personal details
    • Completing pre-vaccination screening questions
    • Recording vaccine administration accurately, even if multiple vaccines are booked under one appointment
    • Adding comments and work notes
    • Confirming verbal consent and information provision to the user
    • Assigning appointments to themselves
    • Marking appointments as no-shows, canceled, or complete

    Completing an appointment automatically creates an immunization record stored in the Immunization (snhclsimmunization) table, ensuring vaccination data is properly tracked and maintained.

    As a user with the sn_vaccine_sm.clinician role, you can find vaccination appointments for users, view all of their upcoming appointments for a particular location, view, and work on a vaccination record, mark an appointment as a no-show, cancel an appointment, and more, all from within a single portal.

    Note:
    The clinician portal is optimized for both tablet and mobile. However, the mobile view doesn’t currently support the selection of more than one appointment at a time for bulk updates.

    Find vaccination appointments

    Table 1. Screens of vaccination appointments

    Description

    Clinicians can find vaccination appointments by scanning the user's QR code, entering the code manually, or looking up the appointment in the portal.

    Clinicians can view the appointments for a particular location from the list. To view all upcoming appointments, click See all appointments . Upcoming appointments include all appointments for that day at the selected location, as well as appointments from the previous hour. For example, if the clinician views the upcoming appointments at 9:00 AM, they see all the assigned appointments from 8:00 AM through the end of the day.

    Once the clinician selects a location, it remains selected throughout the session.

    View and search appointments

    Table 2. Screens of view and search appointments

    Description

    From the list view, clinicians can view all appointments for a particular location, search for users by name, and filter for appointments. By default, the dates for appointment filters are set for a week's time.
    Note:
    Using the search by name filter, clinicians can view only the appointments booked for the registered users. However, the clinician can still scan the QR code of an internal user and can administer the vaccine.

    View and work on an appointment

    Table 3. Screens of view and work on an appointment

    Description

    Clinicians can view and work on an appointment record, including:
    • Verify the user's ID
    • Verify the user's details
    • Fill in screening questions
    • Verify that the vaccine is administered properly.

      If there are multiple vaccines booked under the same appointment and if the clinician has administered only one, details can still be captured by the clinician. Later, the user can book the vaccine that wasn’t administered.

    • Provide comments and work notes
    • Verify that the user has verbally consented to the vaccine
    • Verify that the user was provided with information about the vaccine
    • Assign an appointment to oneself
    • Mark an appointment as a no-show
    • Cancel an appointment
    • Mark an appointment as complete
      Note:
      When the clinician marks a vaccination appointment as complete, an immunization record creates for the user and stores on the Immunization (sn_hcls_immunization) table.