Search user records

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Search for a user record to check if the user record exists, before creating consumer users.

    Before you begin

    Role required: sn_vaccine_sm.clinician

    Procedure

    1. Navigate to All > Vaccine Administration Management > Agent > Search Assist.
    2. Select Consumer.
    3. Search for the consumer record using the search options provided such as first name, last name, and phone, and click Search.
      If the user record exists, you can find the user record under Personal information.
      Note:
      Records of internal users who have provided personal information through the Vaccine Administration Management portal will be included in the search results. However, a clinician or a vaccine agent won’t be able to book appointments on behalf of the internal users.