Review a time card

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Customer service agents can review time cards created from time worked records.

    Vorbereitungen

    Role required: sn_customerservice_agent

    Warum und wann dieser Vorgang ausgeführt wird

    The Time Worked related list on the Case and Case Task form displays the time worked records that have been created for the case or task. This list also displays the time cards created from the time worked records.

    Prozedur

    1. Navigate to the desired case or case task.
    2. Go to the Time Worked related list.
    3. To view a time card, click the Time Card for that record.
      The time card provides a breakdown of the time worked for this case or case task by day.