The Communities dashboard displays up-to-date status on community usage, membership, content type and activity, and trends by forum, topic, and admin.

Access the dashboard by navigating to All > Platform Analytics > Dashboards. On the dashboard page, search Communities Dashboard.

End user and roles

End user	Required role
Community moderator	sn_communities.community_moderator
Moderation administrator	sn_communities.moderation_admin
Community administrator	sn_communities.admin
Forum administrator	sn_communities.forum_admin
Forum moderator	sn_communities.forum_moderator
Content creator	pa_viewer, pa_admin

Indicators

The Communities dashboard presents the following key performance indicators:

# of members

Total number of members.

# of Questions

Number of questions created in the last 30 days.

% Marked as Solved

Number of questions created in the last 30 days, which are marked as solved.

% Not Answered

Number of questions created in the last 30 days, which were not answered.

# of Blogs, Documents, and Video

Number of blogs, documents, and videos created in the last 30 days.

Non-question content

Number of blogs, videos, and documents posted.

% With activity

Percentage of primary or secondary community content with at least one response or feedback.

Avg. # of social activities per content

Average number of activities (mark as helpful, upvote, comments, and replies) on any active primary or secondary community content.

# of contributors

Number of contributors.

New content this month

Number of new content posts in the last 30 days.

Avg. # of views per content

Average number of views of the content.

Avg. # of comments per content

Average number of comments of the content.

# of featured content

Number of content posts that have been featured.

# of Content moved from activities

Number of content posts moved from activities.

# of Content moved to activities

Number of content posts moved to activities.

Breakdowns

The following breakdowns apply to the indicators on the dashboard:

• Communities Content Type
• Communities Forum
• Communities Topic

Data visualizations

The dashboards include the following visualizations:

Title	Type	Description
Community Activity	Column	View the number of new community members and total of sessions on the community per month.
New Content by Month	Column	View the number of new content posts per month.
Top 3 Forums by Social Activity	Pie	View forums that have received responses from other members. Social activity is any response (answer, comment, blog, video, or document) to a topic added by a user other than the user that originally posted the content.
Top 3 Topics by Social Activity	Pie	View topics that have received responses from other members.
New Content by Month	Single Score	View the amount of new content, forums, or topics created per month. For any chart, you can focus on the most popular content types, forums, or topics by selecting a Breakdown.
Total Content Views	Column	View the number of views for each content type per month.
Forum KPIs	Single Score	View different indicators for the forums.
Topic KPIs	Single Score	View different indicators for the topics.
Number of Contents Moved	Single Score	View the number of content posts that have been moved by community administrators and community moderators per month.
Featured Content	Single Score	View the number of posts featured by different users per month.