Approve a service contract

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Approve a service contract for a customer account.

    Vorbereitungen

    Role required: sn_customerservice_manager or admin

    Prozedur

    1. Navigate to All > Self-Service > My Approvals.
    2. Select a contract for review from the Approvals list that has a state of Requested.
    3. Review the contract details in the summary at the bottom of the approval form.
    4. Add review comments to the Comments field.
    5. Click one of the following options.
      OptionBezeichnung
      Approve The review state changes to Approved on the Approvals list.
      Reject The review state changes to Rejected on the Approvals list. If you reject a contract, you must enter a rejection reason in the Comments field.