As an OSP agent, you can view contracts owned by accounts or consumers in order to create or fulfill a case.

Vorbereitungen

Role required: sn_csm_ocs.ext_manager/sn_csm_ocs.ext_agent

Prozedur

1. Open the case form.
2. Click the Preview icon next to the Account or Consumer field.
3. Click Contracts related list.
4. View the list of assets belonging to an account or consumer and fulfill a case.