Create a major case

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Users with the customer service manager role can create a major case.

    Vorbereitungen

    Role required: sn_customerservice_manager

    Prozedur

    1. Navigate to All > Major Issue Management > Create Major Case.
    2. Fill in the fields on the Case form.
    3. In the Major Case Information form section, fill in the Business impact and Probable case fields.
    4. Click Submit.

    Nächste Maßnahme

    You can view all cases by navigating to Customer Service > Cases > Proactive.