Components installed with case digests

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Several types of components are installed with the Case Digests plugin.

    Tables

    The Case Digests plugin adds the following tables:
    • Case Digest Configuration (sn_csm_case_digest_config)
    • Case Digest (sn_csm_case_digest_task)
    • Post Case Review (sn_csm_case_digest_pcr)
    • Case Action Summary (sn_csm_case_digest_cas)

    The Customer Service Document Template plugin adds the CS Document Template (sn_csm_doctemplate_template) table.

    Extension points

    The Case Digests plugin includes the following extension points. Customers can use these extension points to customize the publish action.

    Tabelle : 1. Case digests extension points
    Extension point Description
    sn_csm_case_digest.CASPublish Use this extension point to alter the functionality of publishing a case action summary to a case.
    sn_csm_case_digest.PCRPublish Use this extension point to alter the functionality of publishing a post case review document to a case.
    sn_csm_case_digest.MajorPCRPublish Use this extension point to alter the functionality of publishing a post case review document to a major case.