Configure product model and catalog item relationships
Enable customers to request services for the products that they own. Create definitions for the services that support your products and then configure service definitions to associate them with the appropriate products and catalog items.
Vorbereitungen
Role required: sn_csm_case_types.service_definition_manager, sn_csm_case_types.service_definition_admin, or admin
Warum und wann dieser Vorgang ausgeführt wird
Use the Service definitions feature to create definitions for the services that are offered to support your products. This feature is available with the Customer service case types plugin.
From the Customer and Consumer Portals, end users can select available services from the Services portal widget. Selecting a service displays the record producer associated with the service definition. Submitting the record producer creates a case of the correct case type.