Add a script to the email reply or case comment template to include all activities (emails and comments) on a case record in email replies and in email notifications.

Vorbereitungen

Role required: admin

Prozedur

1. Update comment notifications.
   1. Navigate to All > System Notifications > Notifications.
   2. In the Email template column, enter case.commented.for.customer.
   3. In the case.commented.for.customer system property, add the following script to the Message HTML field: ${mail_script:get_emails_comments_activity_history}.
   4. Save the field.
2. Update email notifications.
   1. Navigate to All > Email client templates > Reply.
   2. In the reply-recieved system property, add the following script to the Body HTML field: ${mail_script:get_emails_comments_activity_history}.
   3. Save the field.

Ergebnisse

All emails and comments are now included in the email replies and notifications.