Perform the Suspend operation on single or multiple product
inventory records that result in the creation of orders or quotes on the CSM Configurable Workspace. By suspending a product inventory, you can
pause your services for a period of time.
Vorbereitungen
Role required: Order admin (sn_ind_tmt_orm.order_admin) or Order agent
(sn_ind_tmt_orm.order_agent)
Warum und wann dieser Vorgang ausgeführt wird
After performing the Suspend action, a suspend order is created and the fulfillment process for the order begins. This fulfillment flow marks the order as Complete and updates the
product inventory records.
Prozedur
-
Navigate to .
-
In the list view, select .
-
Open the account that the product inventory belongs to.
-
Navigate to the Product Inventories related list and
select one or more root product inventory records.
Hinweis: You can do a Suspend action
on a single or multiple root sold products only if it is in the
Active state and is disabled for any other
state.
-
Select Suspend.
-
In the Suspend window, in the Start date and time field,
enter the start date and time that you want to start the suspension.
Hinweis: If you fill in only the Start date and
time field, suspend order line items are created. Resume
order line items are created within the same order header if the
End date and time field is also filled in. You
can also indefinitely suspend a product inventory without creating a resume
order by not entering an end date.
-
If you know when you want to end the suspension, enter the End date
and time field.
-
Add a reason for a suspension in the Reason for
suspension field.
For example, a disturbance due to a renovation can be a reason for
suspension.
-
Select Suspend.
Ergebnisse
An order to suspend the product inventory record is created.