View the service channel configured with Email Interaction for CSM

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • View the service channel configured during the installation of the Email Interaction for CSM application. This service channel facilitates the routing of email interactions through Advanced Work Assignment.

    Vorbereitungen

    Role required: admin

    Prozedur

    1. Navigate to All > Advanced Work Assignment > Settings > Service Channels.
    2. View the Email service channel.