Analyze skills for your teams in Workforce Optimization for Customer Service

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Add skills to groups and view skill assignments for your teams.

    Vorbereitungen

    Role required: skill_admin

    Prozedur

    1. Navigate to Workspaces > Manager Workspace.
    2. Click the Teams icon (Teams icon.).
    3. Select a team for which you want to analyze skills.
    4. Add a skill to the team.
      1. In the Skills tab, click New.
      2. Select a skill in the Skill field.
      3. In the Skill level field, select a level for the selected skill.
      4. In the Inherited from field, select the skill from which this skill is inherited.
      5. Click Save.
      You can click on a skill to analyze skill data such as the number of users or tasks with that skill, the overall skill coverage, and how many experts you currently have with that skill.