Associate guidances for different failure codes

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Associate guidances to paths with different failure code conditions.

    Vorbereitungen

    Role required: admin, sn_gd_core.decision_tree_author

    Warum und wann dieser Vorgang ausgeführt wird

    Failure code nodes

    Prozedur

    1. Associate a guidance to the 200 path.
      1. Select Add node in the 200 path.
      2. In the pop-up window, select Propose a guidance as an outcome to configure a guidance node.
        A guidance is an outcome of a decision tree.
      3. In the Node name field, enter Reassign this case.
      4. In the Guidance field, select the Reassign case guidance.
      5. In the Set more field inputs to show to users section, map inputs by selecting the Link input icon (Link input icon) next to the field and selecting a guidance input from the list.
      6. Select Save and close.
    2. Associate a guidance to the 300 path.
      1. Select Add node in the 300 path.
      2. In the pop-up window, select Propose a guidance as an outcome to configure a guidance node.
        A guidance is an outcome of a decision tree.
      3. In the Node name field, enter Create a work order.
      4. In the Guidance field, select the Create work order guidance.
      5. In the Set more field inputs to show to users section, map inputs by selecting the Link input icon (Link input icon) next to the field and selecting a guidance input from the list.
      6. Select Save and close.
    3. Associate a guidance to the 500 path.
      1. Select Add node in the 500 path.
      2. In the pop-up window, select Propose a guidance as an outcome to configure a guidance node.
        A guidance is an outcome of a decision tree.
      3. In the Node name field, enter Assign an IT technician.
      4. In the Guidance field, select the Assign IT technician guidance.
      5. In the Set more field inputs to show to users section, map inputs by selecting the Link input icon (Link input icon) next to the field and selecting a guidance input from the list.
      6. Select Save and close.

    Ergebnisse

    Failure code nodes displaying a process flowchart that involves asking for failure codes and branching into three distinct paths based on the code provided.