Key Features

• Meeting Timer and Schedule: Displays elapsed time with color-coded status indicators showing how much of the meeting duration has passed, alongside meeting name and scheduled date/time. The calendar view allows day, week, or month perspectives on CAB meeting schedules.
• Agenda Item Management: View current and selected agenda items with detailed information. Approvers see Approve and Reject buttons to manage change requests directly during the meeting, with comment input required.
• Agenda Filtering and Notifications: Filter agenda items by categories such as All, My Agenda Items, or Approved Agenda Items. Users can opt to receive notifications prior to agenda item start times.
• Meeting Notes and Attendee Information: Access notes entered by the meeting host, view attendee lists, and see real-time connection status. Conference information linked to the CAB meeting record is also accessible.
• Change Request Details: Toggle between form and calendar views to see detailed change request information, including planning and scheduling data. Calendar views highlight blackout schedules, maintenance windows, and potential conflicts involving assignees, groups, or configuration items.

Practical Use for ServiceNow Customers

Using the CAB Workbench, ServiceNow customers can effectively manage and participate in CAB meetings with streamlined access to agendas and change approvals. The tool’s visual timers and color-coded statuses help manage meeting flow, while filters and notifications ensure users focus on relevant agenda items. Viewing change conflicts and blackout periods in calendar views supports better scheduling decisions and risk management during change planning.

This functionality improves collaboration among approvers and stakeholders, ensuring timely decisions on change requests and enhanced visibility into the CAB process.