Service Credits in Vendor Management Workspace
Track and manage the compensation that your vendors owe your organization when they breach the service agreement you have with them.
Important:
This application is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported. For details, see the Deprecation process [KB0867184].
Using Service Credits, you can:
- Track the compensation for every breach the vendor has made to the service agreement.
- Analyze the cumulative effect of multiple breaches by the same vendor from one location.
- Determine the credits your vendors owe you based on the breach count or the duration of each breach.
- Mark off credits that you've redeemed, which automatically calculates the amount that the vendor has paid off and the remaining amount, if any, they might still owe your organization.
- Associate service agreement breaches based on an outage, incident, service availability, or for the vendor.
- Create vendor tickets to monitor and resolve issues with your products and services. For more information, see Create a vendor ticket in Vendor Management Workspace.