Digital Portfolio Management life-cycle management

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Digital Portfolio Management life-cycle management

    The Digital Portfolio Management (DPM) Workspace in ServiceNow supports managing solutions through the plan-build-run life-cycle model. It enables solution owners to manage their services, applications, or products while viewing related impacts on other services or products. DPM consolidates data from various ServiceNow products into a centralized workspace, providing visibility and actionable insights across the entire life cycle.

    Show full answer Show less

    To utilize DPM fully, installation of relevant plugins and assignment of roles is required. The life-cycle phases and records are fully configurable to align with your organization's workflows, with administrative controls for customization.

    Life-cycle Phases and Key Features

    • Plan: Plan your solutions by viewing roadmaps, dependencies, backlogs, ideas, demands, projects, and improvement initiatives. Prioritize and promote ideas, and gain strategic planning visibility.
    • Build: Track work progress including epics and stories within current sprints. Monitor projects with percent complete metrics, overdue statuses, milestones, and critical issues. Assess team delivery performance and manage changes and improvement initiatives with visual status indicators and backlog trends.
    • Run: Monitor operational KPIs and solution performance using Performance Analytics indicators. View availability, incident counts, customer satisfaction scores, and subscriber details. Receive alerts on ongoing impacts and assess business application deployments, technology risks, and risk remediation tasks through Governance, Risk, and Compliance data integration.

    DevOps Integration

    DPM integrates with DevOps to provide flow and accelerate metrics that help manage scrum and waterfall development methodologies, offering visibility into software development life cycles. Admins must enable the DevOps system property to access these metrics within DPM.

    Configuration and Customization

    Administrators can configure the DPM experience and adapt UI components to fit specific organizational processes. This flexibility ensures that the life-cycle management phases and data presentation align with how teams work.

    What ServiceNow Customers Can Expect

    • A unified workspace to oversee and control solution portfolios throughout their entire life cycle.
    • Improved visibility into planning, development, and operational performance, enabling better decision-making.
    • Integration with other ServiceNow capabilities, including Governance, Risk, and Compliance, and DevOps tools for comprehensive portfolio oversight.
    • Configurable workflows and dashboards tailored to organizational practices and roles.

    The Digital Portfolio Management (DPM) Workspace enables you to work in the plan-build-run life-cycle model. You can manage solutions that you own and view solutions that may have an impact on services or products that you care about.

    The DPM plan-build-run life cycle surfaces data from other ServiceNow® products in a central location. To view data and take basic actions in the DPM experience, you must install the plugins and roles. For more information, see Digital Portfolio Management related applications and data sources.

    Listen to an overview of the DPM team, the application, and how it works for solution owners in the plan-build-run life cycle.

    The life-cycle management phases come standard with DPM but all records are fully configurable to match how you work. For information on how Admins can control the configuration in DPM, see Configure the Digital Portfolio Management experience. For information about other configurations, see UI Builder.

    Table 1. Life-cycle management phases in DPM
    Plan Build Run
    Plan within the context of your solutions (services, applications, or products). Track the progress of work being delivered for your solutions, including epics and stories in the current sprint. Monitor critical key performance indicator (KPI) results and operational performance of your solutions.
    • View the roadmap and roadmap dependencies (launches Strategic Planning).
    • View the backlog and rearrange each planning type to prioritize and move some into the pipeline.
    • View the summary of what's been planned for the solution:
      • Review ideas and their state, and promote new ideas.
      • See demands within the solution's planning organization and hierarchy.
      • View projects and improvement initiatives.
    • View the status of current projects.
      • View active projects with percent complete metrics (with a color grid and a list view).
      • See projects that are overdue or have missed key milestones.
      • View projects with critical issues.
      • Assess how teams are delivering on the volume of work.
    • View changes and improvement initiatives:
      • View status with a color grid and a list view.
      • See what's overdue by month.
      • View upcoming changes.
      • View change backlog growth in the last 30 days.
    • View DevOps information for business applications:
      • View flow metrics from DevOps Insights to view details on epics, bugs, stories, and works in progress in the context of your business applications.
      • View accelerate metrics from the DevOps Change workspace to manage scrum and waterfall development and to gain visibility into your software development life cycle.
      Note:
      To view DevOps accelerate metrics and flow metrics in DPM, admins must enable the DevOps system property. See Configure the Digital Portfolio Management experience for more information.
    • View a performance snapshot and details of your solutions using Performance Analytics indicators.
      Note:
      If you have a standard license for Performance Analytics, then you see historical data (the last 6 months), and you can’t edit the Performance Analytics indicators. See KB1637474 for information about KPI results on DPM pages.
      • Gauge performance against commitments.
      • See the availability of the solution as a percentage.
      • See the number of new incidents.
      • View the number of subscribers.
      • See the customer satisfaction score.
      • View child offering breakdowns.
    • Receive alerts to current and ongoing impacts.
    • View business application deployments:
      • Assess hardware and software models and technology risk using data from ServiceNow® Governance, Risk, and Compliance.
      • Confirm risk conformance and act on risk remediation tasks.
      • View accelerate metrics from the DevOps Change Workspace to manage scrum and waterfall development and to gain visibility into your software development life cycle.
        Note:
        To view DevOps accelerate metrics in DPM, admins must enable the DevOps system property. See Configure the Digital Portfolio Management experience for more information.