ITSM Vendor Management Mobile dashboard

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of ITSM Vendor Management Mobile dashboard

    The ITSM Vendor Management Mobile dashboard, available in the Yokohama release, enables vendor managers to analyze key vendor metrics and contract statuses in real time. It provides insights into vendor performance, contract lifecycle, and ongoing improvement initiatives directly from a mobile interface.

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    Key Features

    • Vendor Analysis by KPI Group: Visual breakdown of vendors categorized by KPI groups to assess performance metrics.
    • Contract Monitoring: Displays the number of new contracts created in the last 30 days and contracts that are set to expire within the next 90 days.
    • Improvement Initiatives Tracking: Shows how many improvement initiatives have been created for vendors, helping track ongoing vendor performance enhancements.
    • Role-Based Access: Accessible to users with the Vendor Manager [snvlm.vendormanager] role, ensuring appropriate permissions for vendor management tasks.
    • Data Visualizations:
      • Donut chart for Vendors by KPI group sourced from the Company table.
      • Single score indicators for new contracts and contracts ending, sourced from the Contract table.
      • Single score indicator for improvement initiatives, sourced from the Improvement Initiative table.
    • Vendor Lists: Access to curated lists including:
      • My Vendors – vendors managed by the logged-in vendor manager.
      • All Vendors – complete list of organization vendors.
      • My Vendor Incidents – incidents monitored by the vendor manager.
      • My Vendor Outages – outages monitored by the vendor manager.
      • My Vendors Breached SLA – vendors with breached SLAs monitored by the vendor manager.

    Key Outcomes

    • Enables vendor managers to quickly assess vendor health and contract statuses, facilitating proactive management.
    • Supports identification of contracts requiring attention due to impending expiration.
    • Provides visibility into vendor improvement initiatives, assisting in tracking performance improvements and compliance.
    • Improves operational efficiency by consolidating critical vendor information and KPIs in a mobile-optimized dashboard.

    Analyze vendors by KPI group. You can see which contracts were created in the last 30 days and which ones are ending in the next 90 days. Monitor improvement initiatives for your vendors.

    Vendor Management Mobile

    Required Vendor Management Mobile roles

    If you have the Vendor Manager [sn_vlm.vendor_manager] role, you can access the Vendor Management Mobile landing page.

    Use cases

    End user and goal Required role
    As a vendor manager, you can analyze real-time details such as:
    • Breakdown of vendors by KPI groups.
    • How many new contracts were created in the last 30 days.
    • How many contracts are ending in the next 90 days.
    • Analyze improvement initiatives for your vendors.

    Vendor Manager [sn_vlm.vendor_manager]

    Data visualizations

    Title Type Source table Description
    Vendors by KPI group DonutDonut Company [core_company] Breakdown of vendors by metric model.
    New contracts Single scoreSingle score report Contract [ast_contract] Number of contracts created in the last 30 days.
    Contracts ending Single scoreSingle score report Contract [ast_contract] Number of contracts ending the next 90 days.
    Improvement initiatives Single scoreSingle score report Improvement Initiative [sn_cim_register] Number of improvement initiatives created for your vendors.

    Lists

    Access the following vendor lists on the Vendor Management Mobile dashboard.
    Name Description
    My Vendors List of all vendors managed by the vendor manager.
    All Vendors List of all vendors in your organization.
    My Vendor Incidents List of all incidents monitored by the vendor manager.
    My Vendor Outages List of all outages monitored by the vendor manager.
    My Vendors Breached SLA List of breached SLAs monitored by the vendor manager.