Check your device's health using Desktop Assistant

  • Release version: Yokohama
  • Updated April 13, 2025
  • 2 minutes to read

    • Use DEX Self-service capability to check your device health.

    Before you begin

    Role required: sn_dex_desktop.user

    About this task

    The Desktop Assistant Device health check enables you to check device health and resolve issues by following recommended resolutions. These resolutions include remedial actions, self-help instructions, or links to resources that provide remedial actions. You can use Device Actions to maintain optimal device and application performance even when no issues are detected.  

    Note:

    The Device health check widget on Desktop Assistant is visible only if you have the latest version of Desktop Assistant installed. Contact your system administrator to install the latest version.

    Procedure

    1. Open Desktop Assistant.
      For information, see Open Desktop Assistant.
    2. On the  Desktop Assistant home page, select Device health check .
      Device health check home page
    3. On the Device health check page, select the device from the drop-down list.
    4. In the Diagnose tab, review the performance category and required actions for the device, applications, and network.
      Diagnose tab on Device health check home page
    5. Select a Poor or Average performance category to view the issues and recommended resolutions.
      The resolutions can be remedial action buttons, self-help instructions, or links to resources that provide resolutions. For more information, see Resolution for Proactive Engagement.
      Issues and resolutions to improve device performance
    6. Use the recommended resolutions to improve device, application, or network performance.
      Note:
      If a remedial action was triggered in the last 24 hours either from the Diagnose or Device actions tab, the remedial action button is inactive. It is reactivated 24 hours after the last action was triggered.
    7. Optional: Submit feedback about whether the recommended resolution helped resolve an issue.
      • Yes: Select Yes if the resolution resolves your issue.
      • No: Select No if the resolution doesn’t resolve your issue.

        If you select No, you see the option to open an IT ticket, based on the configuration.

    8. Optional: Select the Open an IT ticket link if you require assistance in resolving an issue.
      An incident record is created and the incident number is displayed. You can select the incident number link to access the record details and status.
    9. Trigger device actions independent of device performance or associated issues.
      1. On the Device health check page, select the Device actions tab.
      2. To trigger remedial actions for the device, select Start now.
      3. To trigger remedial actions for applications, select Select item, select the application from the drop-down list, and then select Confirm.
        A status message shows the progress of the action. You can trigger an action for another application while it is still in progress for one application.
      Device actions tab in Device health check home page
      Table 1. Remedial actions and displayed status
      Status of Action Displayed status
      Remedial action is successful. Completed
      Remedial action hasn’t yet started. No action history
      Remedial action is in progress In-progress
      Remedial action fails Failed