New web or installed application form

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of New web or installed application form

    This form allows ServiceNow customers to add and configure applications for monitoring compliance and performance metrics. It supports both web and installed applications, enabling detailed tracking of application services, processes, and usage to maintain operational insight and governance.

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    Key Features

    • Application service selection: Choose the application service to monitor by referencing the Service (cmdbciservice) table, ensuring accurate association with your CMDB.
    • Domain name management (Web applications): Add one or more domain names used to launch the web application. Each domain can have metrics monitoring enabled to track performance.
    • Process monitoring (Installed applications): Specify processes to monitor on Windows or macOS, including primary and secondary process identifiers. This allows precise tracking of application instances.
    • Web Endpoint Connection: For installed applications connecting to cloud services, provide a list of domains to measure network latency and connectivity.
    • Monitoring toggle: Enable or disable monitoring for compliance (presence on organizational devices) and performance metrics. You can manage monitoring individually or apply bulk changes from the Application management page.
    • Advanced monitoring: For Microsoft Configuration Manager (MCM) applications, select the MCM app to activate specialized monitoring features.
    • Usage tracking with SAM: Optionally link a Software Asset Management (SAM) product to track application usage and last access. This requires the SAM plugin and allows adding new SAM products if not listed.

    Practical Application for ServiceNow Customers

    By using this form, customers can comprehensively monitor application compliance and performance within their environment. Web applications are tracked via domain names and usage metrics, while installed applications are monitored through specific process names and network endpoints. The ability to toggle monitoring and enable advanced options like MCM integration or SAM usage tracking provides flexibility and depth in managing application health and compliance. Bulk management features further simplify administration when handling multiple applications.

    Using a custom form, you can add an application to be monitored for compliance or performance metrics.

    Field Description
    Application service Drop-down list that references the Service (cmdb_ci_service) table to select an application service added for monitoring.

    You can open the list of available services by selecting the magnifying glass icon (The magnifying glass icon to search for existing sections.).
    Domain name Web address that is used to launch the application and access its features and functions.

    You can add a domain by selecting + Add. Add one or more domains, separated by a comma. You can enable metrics monitoring on each domain name you add.

    This field appears only if you select Web application under the New drop-down list.
    What processes should be monitored? Processes that you want to monitor.
    This field has the following subfields:
    • Windows: Enter the process name (ex. process.exe): A unique identifier for the primary running instance of the Windows application.
    • Windows: Secondary processes separated by a comma: A unique identifier for the secondary running instance of the Windows application.
    • Mac: Enter the process name (ex. process.dmg): A unique identifier for the primary running instance of the macOS application.
    • Mac: Secondary processes separated by a comma: A unique identifier for the secondary or more running instance of the macOS application.
    • Web Endpoint Connection: A comma-separated list of domains used for measuring network latency. Example: company-name.zoom.us, company-name.outlook.com.
      Note:
      Typically, you fill in this field for the applications you have installed that connect to the cloud.

    This field appears only if you select Installed application under the New drop-down list.
    Monitoring Toggle switch to enable or disable monitoring for the application performance and system compliance.
    This field has the following options:
    • Compliance: Enables reporting on whether this application is running on your organization's devices.
    • Metrics: Enables performance reporting for this application.

    Move the monitoring toggle switch (Use the toggle switch to activate monitoring for the application.) to turn the reporting on or off.

    Note:
    You can also enable monitoring for multiple applications simultaneously. From the Application management page, use the bulk check box to select multiple applications, and adjust your selection as needed with the individual check boxes for each app.

    This field appears only if you're editing an installed application.

    This field doesn't appear when you're onboarding Application and Device Health.
    Advanced monitoring Option available for the Microsoft Configuration Manager (MCM) application.

    Select the MCM app from the drop-down list to enable advanced monitoring.

    This field appears only if you select Installed application under the New drop-down list.
    Enable usage tracking (optional): SAM product Option to add a Software Asset Management (SAM) product to enable tracking of the usage and last access time.

    When the SAM plugin (com.snc.samp) is installed, the SAM product field changes into a drop-down list that references the samp_sw_product table. If you can't find an application in the drop-down list, you can add it by selecting the + New SAM product button.

    This field appears only when you're editing a web application.