Check your device's health using Employee Center

  • Release version: Yokohama
  • Updated April 13, 2025
  • 3 minutes to read

    • The employees can monitor and resolve common performance issues on their devices independently using Employee Center portal.

    Before you begin

    Role required: none

    About this task

    Using Device health check you can check the device health on demand and resolve the issues by providing the recommended resolutions for the issues. The resolutions can either be remedial actions, self-help instructions, or URL. You can also use Device actions which can be triggered even when no issues are detected on the device.   These actions enable you to maintain good performance of the devices and applications.

    Procedure

    1. Open Device health check from Employee center using any of the following options.
      OptionSteps to open Device heath check
      Access the Device health check widget by navigating to Hardware or Software topics pages to view the Device health check widget.
      Follow the steps to access the widget:
      1. Navigate to Technology Services > Hardware/Software.
        Note:
        If the Employee Center Pro is enabled, then it will be available under Help center. Navigate to Help center > Technology Service > Hardware/Software.
      2. Select the Device to check its health. The Device heath check widget appears, and its categories appears as Good, Average, or Poor.
      3. Select the category to see more details in Device health check page.
      Access Device health check from Quick links. Navigate to Technology Services > Quick links > Device health check.
      Note:
      If the Employee center pro is enabled, then it will be available under Help center. Navigate to Help center > Technology Services > Quick links > Device health check.
      Note:
      • On the Device health check page, you can select the Favorite (Favorite icon) icon to add Device health check card in My Favorites section. 
      • In the search box, if you search for Device Health Check, one result appears under Catalog > Hardware when AI search is disabled. If AI search is enabled, multiple results appear for Device Health Check in both Hardware and Software.
    2. To check the device performance, click the Diagnose tab.
      Diagnose_tab_in_Device_health_check_home_page
    3. Select the poor performing categories in the Diagnose tab.
      The details appear with poor performing sub-categories highlighting the detected issue and resolution to resolve the issue.
    4. View and use the resolution to improve the category.
      Note:
      • The resolution can be remedial action button, a Self-help instruction, or an URL. For more information, see Resolution for Proactive Engagement.
      • If a remedial action has already been triggered in the last 24 hours either from the Diagnose or Device actions tab, the remedial action button will be disabled. It will be reactivated after 24hours post action trigger.

      For resolutions of type remedial action, if the resolution is successful (if there is improvement in evaluation metric) or for resolution of type URL, self-help instructions, a feedback question appears. You can select Yes or No to confirm if this process was helpful is resolving the issue.

      In case the answer is No, the fallback option to open an IT ticket appears based on configuration. After you open a ticket, the ticket Id is visible for employees to access the details and status of the ticket. For resolutions of type remedial action, If the resolution fails, then automatically the fallback option to open an IT ticket appears based on configuration. After you open a ticket, the ticket Id is visible for employees to access the details and status of the ticket.

    5. To trigger any device actions independent of the device performance, select the Device actions tab.Device_actions_tab_in_Device_health_check_home_page
      Note:
      • These actions can be used without having any issue associated with it.  
      • If you select a device action related to an application, then you must click Select item to select a specific application on which you can run the remedial action button.
      • If an action is in progress for a specific application, then the status says 1 action is progress, and the action button allows you to select any other application.
    6. Select the remedial action button to run.
      Note:
      • If the action is successful, then it shows the status as Completed.
      • If the action is not yet started, then it shows the status as No action history.
      • If the action is in progress, then it says In-progress and the action button is disabled.
      • If the action fails, then the status appears as Failed.
      • If the action has already been triggered in the last 24 hours either from the Diagnose or Device actions tab, the remedial action button will be disabled.