Add an alert action

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Set up an alert action with Proactive Engagement for Digital End-User Experience to detect the digital experience issues and automate resolution actions.

    Before you begin

    Role required: sn_dex.admin

    Procedure

    1. From the Add alert action (optional) page, select Add resolution.
    2. On the Proactive resolution content page, fill in the fields.

      For a description of the field values, see Resolution for Proactive Engagement.

    3. Select Continue to Engagement Settings.
    4. Configure the engagement settings to facilitate self-resolution of issues through predefined solutions.

      For more details about the engagement settings, see Engagement Settings for Proactive Engagement.

    5. Select Add Resolution.