Subscribe to incident communication notifications

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Subscribe to incident communication notifications to get periodic information about issues related to incident communication plans. The timely incident communication notification or incident alerts (IA) helps address issues within the defined SLA.

    Before you begin

    Role required: itil, ia_admin, or admin

    Procedure

    1. Navigate to All > Self-Service > My Notification Preferences.
    2. Under System Settings, select Notifications.
    3. Under Notifications By Category, select Incident Communication Plan.
      The following notification options appear for incident communication plan: IA Actions Taken, IA Cancelled, IA Resolved Or Closed, and New IA Raised.
    4. Click the notification option for which you want to receive notifications.
    5. Under NOTIFICATION CHANNELS, right-swipe or left-swipe the toggle button to subscribe or unsubscribe from a notification.
    6. Click the channel name to add a schedule for the notification and to filter the notification conditions as required.
      Note:
      Apply filter to your notification channel to avoid receiving every notification for the subscription.
      Apply conditions for a notification
    7. Click Save.
      You are subscribed to incident communication notification.