Vendor Management Workspace landing page
Summarize
Summary of Vendor Management Workspace landing page
The Vendor Management Workspace landing page in the Yokohama release provides a centralized dashboard for vendor managers to monitor key vendor metrics and contract statuses in real time. It enables tracking of vendor performance indicators, contract activity, and improvement initiatives, helping organizations understand vendor success factors and compare vendors effectively.
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Key Features
- Real-time vendor metrics: Monitor vendor scores, satisfaction, and key performance indicator (KPI) group breakdowns.
- Contract tracking: View the number of contracts created in the last 30 days and those ending within the next 90 days.
- Improvement initiatives: Track the number of active continual improvement initiatives related to vendors.
- Vendor comparison: Analyze how vendors rank against success indicators relative to peers.
- Customizable dashboard: Clone and tailor the landing page using the Next Experience UI Builder to meet specific needs.
- Data visualizations: Use donut charts and single score widgets to drill down into vendor KPIs and contract data for detailed analysis.
Access and Roles
Access to the Vendor Management Workspace landing page requires the Vendor Manager role ([snvlm.vendormanager]). Additionally, to view reports on catalog item orders, the screqitem ACL must be enabled.
Practical Use for ServiceNow Customers
ServiceNow customers can leverage this workspace to gain actionable insights into vendor performance, contract lifecycle management, and improvement initiatives all in one place. This improves vendor governance, supports proactive contract management, and facilitates continuous vendor performance improvement. The customizable interface allows tailoring dashboards to specific organizational requirements, enhancing visibility and decision-making efficiency.
Monitor vendor metrics, the number of recently created contracts, the ones that are ending soon and the number of active improvement initiatives at any given time. See which characteristics contribute to the success of your vendors. View how your vendors are ranked against those characteristics in comparison to other vendors.
You can clone an existing landing page and customize it using the Next Experience UI Builder. For more information, see Customize a Vendor Management Workpace page using the Next Experience UI Builder.
Required Vendor Manager Workspace roles
If you have the Vendor Manager [sn_vlm.vendor_manager] role, you can access the Vendor Management Workspace landing page.
Use cases
| End user and goal | Required role |
|---|---|
As a vendor manager, you can analyze real-time details such as:
|
Vendor Manager [sn_vlm.vendor_manager] To view reports on catalog items ordered, the sc_req_item access control list (ACL) must be enabled. |
Indicators
- Vendor score
- Vendor performance of all vendors in your organization that's based on their vendor score for the last 90 days.
- Vendor satisfaction
- Satisfaction of stakeholders who collaborate with your vendors.
Breakdowns
The indicators breakdown is by vendors.
Data visualizations
| Title | Type | Source table | Description |
|---|---|---|---|
| Vendors by KPI group | Donut |
Company [core_company] | Breakdown of vendors KPI groups. |
| New contracts | Single score |
Contract [ast_contract] | Number of contracts created in the last 30 days. |
| Contracts ending | Single score |
Contract [ast_contract] | Number of contracts ending the next 90 days. |
| Improvement initiatives | Single score |
Improvement Initiative [sn_cim_register] | Number of active improvement initiatives. |