Important: Starting with the Xanadu release, this dashboard is deprecated. Users should transition to the standard Change dashboard for similar consolidated Change process information.

Key Features

• Role-Based Access: Designed for users with the Change Manager role who need to analyze change request resolution trends over time.
• Comprehensive Indicators: Tracks essential metrics such as:
  • Number of open, new, closed, urgent, unsuccessful, and reassigned changes
  • Average age of open changes and last update
  • Change backlog growth and average close and implementation times
• Data Breakdowns: Allows filtering and analysis by Age, Category, Priority, Risk, State, Assignment Group, and Type.
• Visualizations: Multiple widget types including:
  • Single score indicators for daily opened changes, unassigned, overdue, on hold, conflicting, and rejected changes
  • Grouped horizontal bar charts showing open changes by priority and upcoming changes within 30 days
  • Heatmaps illustrating open and upcoming changes by risk and priority
  • Trend charts for changes opened and closed per month by type

Practical Use for ServiceNow Customers

This dashboard enables Change Managers to gain a real-time, holistic view of change management performance and workload. By monitoring key indicators and trends, they can proactively identify bottlenecks, overdue tasks, and risk-priority patterns to improve change processing efficiency and effectiveness.

With its rich visualizations and breakdowns, customers can drill down into specific areas such as urgent changes or changes in conflict to prioritize actions accordingly.

Given its deprecation in newer releases, customers should plan to migrate to the standard Change dashboard to maintain continuity in monitoring capabilities.