Add service form

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Create or add an existing service to your instance so that alerts and incidents on that service are available to your teams within SRM.

    Add a service form

    For more information, see Add a service to SRM.

    Table 1. Add a service
    Field Description
    Service type
    • Application service: A service that is made up of one or more CIs that performs a subset of the tasks that, together, perform a business-level function. For example, a cost calculation app or database servers.
    • Technical service: A service that is made up of products such as Service Mapping and Discovery. They represent the technology that your business sells or consumes.
    Service name Unique and meaningful name for the service.
    Business criticality How important it is to the business.
    Choices are:
    • 1 - most critical (default)
    • 2 - somewhat critical
    • 3 - less critical
    • 4 - not critical
    Operational status Status of the service.
    Choices are:
    • Operational
    • Non-operational
    • Repair in Progress
    • DR Standby
    • Ready
    • Retired
    • Pipeline
    • Catalog
    Service Description Description of the overall service that will help others to understand the purpose of the service and other relevant information.