Service Graph Connector for Observability - New Relic

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Service Graph Connector for Observability - New Relic

    The Service Graph Connector for Observability - New Relic allows ServiceNow customers to ingest CMDB data using REST APIs from their New Relic installations. This integration supports event management by pushing events from New Relic into ServiceNow, enhancing incident and event handling capabilities.

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    Key Features

    • Supported Versions: The connector is compatible with New Relic (tested on July 01, 2025) and ServiceNow versions Xanadu, Yokohama, and Zurich.
    • Connection Configuration: Utilize the SGC Central view in the Service Graph Workspace or CMDB Workspace to install and configure the connector, managing the entire lifecycle of connections.
    • CMDB Integrations Dashboard: The Integration Commons app provides a centralized dashboard to monitor the status, results, and errors of all integrations.
    • Data Mapping: The Robust Transform Engine (RTE) maps New Relic data to ServiceNow CMDB CI class definitions, with data being inserted using the Identification and Reconciliation Engine (IRE).
    • Data Staging: Data from New Relic is loaded into specific staging tables before being inserted into target CMDB tables, ensuring organized data management.
    • System Property: The snnewrelicinteg.alertsforunmatchedci.enabled property allows ingestion of events without matching CMDB CI classes, with the default setting disabled.

    Key Outcomes

    By implementing the Service Graph Connector for Observability - New Relic, customers can achieve streamlined data integration between New Relic and ServiceNow, enhancing visibility and management of IT resources. This setup enables proactive event management and effective monitoring of integrations, ultimately contributing to improved operational efficiency and incident response.

    Use the Service Graph Connector for Observability - New Relic to ingest CMDB data from a New Relic installation using REST APIs. Push events from New Relic into ServiceNow with Event Management.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Supported versions

    • New Relic version: Last tested on July 01, 2025
    • Supported ServiceNow versions:
      • Xanadu
      • Yokohama
      • Zurich

    Configuring a connection for the connector

    Use the SGC Central view in the Service Graph Workspace or CMDB Workspace to install the connector and configure the connection. The view enables you to install and discover connectors and to manage the full life cycle of creating, editing, monitoring, and debugging connections. For instructions, see Configure Service Graph Connector for Observability - New Relic using SGC Central.
    Important:
    Unless there are configuration issues, use SGC Central to configure the connection. The guided setup method for configuration is being deprecated.

    CMDB integrations dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Observability New Relic integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

    Data mapping

    Data from the New Relic data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

    The following data sources are included for New Relic:

    • SG-New Relic Application Services
    • SG-New Relic Applications
    • SG-New Relic Disks
    • SG-New Relic Hosts
    • SG_New Relic Networks
    When you complete setting up the connection, you can configure the integration to periodically pull data from the New Relic application. The data is loaded into the following staging tables:
    • SG-New Relic Applications [sn_newrelic_integ_sg_new_relic_applications]
    • SG-New Relic Application Services [sn_newrelic_integ_application_services]
    • SG-New Relic Disks [sn_newrelic_integ_disks]
    • SG-New Relic Hosts [sn_newrelic_integ_hosts]
    • SG_New Relic Networks [sn_newrelic_integ_networks]

    The data is then inserted into the following target tables:

    • Application [cmdb_ci_appl]
    • Application service [cmdb_ci_service_calculated]
    • Disk [cmdb_ci_disk]
    • IP Address[cmdb_ci_ip_address]
    • Network Adapter [cmdb_ci_network_adapter]
    • Running Process [cmdb_running_process]
    • Server [cmdb_ci_server]
    • Software Installation [cmdb_sam_sw_install] (If the Software Asset Management (SAM) application is installed.)
    • Software Instance [cmdb_software_instance] (If the SAM application is not installed.)
    • Software [cmdb_ci_spkg] (If the SAM application is not installed.)

    For more information on where data is saved when pulling data from New Relic, see CMDB classes targeted in Service Graph Connector for Observability - New Relic.

    You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.

    System property

    The sn_newrelic_integ.alerts_for_unmatched_ci.enabled system property determines whether to ingest events that don't have a matching CMDB CI class. Set the value of this system property to true to ingest unmatched events. The default value is false.