Let Now Assist help you to manage duplicate CIs
Resolve de-duplication tasks with support from the Now Assist Manage duplicate CIs skill. CMDB administrators follow step-by-step guidance to perform remediation, and can preview remediation results before applying a template.
Before you begin
Role required: cmdb_dedup_admin and now_assist_panel_user
About this task
When a Now Assist for SGC skill is enabled, the Now Assist icon 
appears in the SGC Central view of the CMDB Workspace. For more information, see Working in the Now Assist panel.
Procedure
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On the CMDB Workspace or in any form or list view, select the Now Assist icon
and then select Manage duplicate CIs in the Now Assist panel.
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Follow the guidance on the Now Assist panel to remediate duplication.
- Select an option in the Now Assist panel or enter text that resembles one of the options. As you select options to remediate duplication, the skill adjusts the options and guides you through the process.
- Review root causes for duplication: The analysis surveys IRE identification rules (including criterion attributes) and discovery sources and responds by grouping causes to suggest related groups of tasks.Tip:Use this information to help prevent further creation of duplicate CIs.
- Decide which de-duplication template to apply: Select Review existing templates and then follow the suggestions to preview the results of applying the
template. Now Assist generates a preview of the results of applying a template without actually running the remediation process. You can preview the results for any existing template. When you see the
desired result in a preview, you can specify that template and proceed with the de-duplication process.
What to do next
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To learn more about using the Now Assist panel, see Working in the Now Assist panel.
- To start over, select Reset conversation in the More menu (
).Warning:If you reset the conversation, all existing messages are deleted and an entirely new conversation starts. To learn more about using the Now Assist panel, see Working in the Now Assist panel. - See how IRE detects duplicate CIs and generates de-duplication tasks.
- See how to manage and remediate the de-duplication tasks by using de-duplication templates.