Quick start tests for Skills Management

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Quick start tests for Skills Management

    This content provides a set of quick start tests designed to validate the functionality of Skills Management within ServiceNow after configuration changes such as upgrades or custom development. These tests ensure that core Skills Management features work correctly in your instance.

    Show full answer Show less

    To use these tests, you must activate the Skills Management plugin (com.snc.skillsmanagement). The tests can be copied and customized to fit your instance-specific data and use cases.

    Key Features

    • User skill level inheritance: Confirms that a user belonging to multiple groups inherits the highest skill level assigned across those groups.
    • Skill category management: Verifies creation of skill categories and subcategories, including ability to add skills at the lowest category level and create child categories under parent categories.
    • Skill level management: Validates defining skill level types and levels, and inheritance of skill levels from groups to individual users with appropriate flags set.
    • Skill creation and assignment: Tests creating skills from the Manage IT Skills interface, adding skills and levels to users, selecting skills to assign to multiple users, and assigning skills without levels.

    Practical Use for ServiceNow Customers

    These quick start tests help ServiceNow customers ensure that their Skills Management configuration remains intact and functional after upgrades or customizations. They provide a practical checklist to verify key capabilities such as skill inheritance, category structure, and user skill assignments through the Manage IT Skills UI.

    By running and customizing these tests with your data, you can quickly detect and address configuration issues, maintaining the accuracy and effectiveness of your Skills Management setup.

    Validate that Skills Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.

    Skills Management quick start tests require activating the Skills Management plugin (com.snc.skills_management).

    Table 1. Skills Management test suite
    Test Description Release version
    Skills MGMT: User skill level inheritance when user is part of multiple groups Verify that the user is assigned the highest skill level when the user belongs to multiple groups that have been assigned the same skills with different skill levels. New York
    Skills MGMT: Add skills to lowest level category Verify that skills can be added to the lowest level category. New York
    Skills MGMT: Create a child category under a parent category Verify that a lower-level category can be created when the flag for Add skills is unchecked in the parent category. New York
    Skills MGMT: Create a skill category Verify that a skill category can be created on the skill category form. New York
    Skills MGMT: Create skill level type and skill levels Define the skill level type and different skill levels for the type. New York
    Skill MGMT: Skill level inheritance from group to user Verify that skill levels can be inherited from a group to the users of the group and that the Inherited and Skill level inherited fields are set to true. New York
    Skills MGMT: Create a skill from Manage IT Skills user interface. Verify that you can create a skill from the Manage IT Skills user interface. Orlando
    Skills MGMT: Add skills and skill levels to users in the Manage IT Skills user interface. Verify that you can add skills and associated skill levels to users in the Manage IT Skills user interface. Orlando
    Skills MGMT: Select a skill and add users to the skill in the Manage IT Skills user interface. Verify that you can select a skill and add the skill and associated skill levels to one or more users in the Manage IT Skills user interface. Orlando
    Skills MGMT: Select a skill that does not have a skill level and add users to that skill in the Manage IT Skills user interface. Verify that you can select a skill that does not have a skill level and add the skill to one or more users in the Manage IT skills user interface. Orlando