Service Graph Connector for Observability - Dynatrace

  • Release version: Yokohama
  • Updated June 9, 2026
  • 2 minutes to read
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    Summary of Service Graph Connector for Observability - Dynatrace

    The Service Graph Connector for Observability - Dynatrace enables ServiceNow customers to ingest configuration item (CI) data, events, metrics, and logs from Dynatrace directly into their ServiceNow instance. This connector supports Dynatrace Classic (v1/v2 APIs) and is designed for use with Dynatrace managed (self-hosted) or legacy SaaS environments.

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    Important: If you are using or upgrading to the latest Dynatrace 3rd-generation SaaS platform, you should use the new Service Graph Connector for Observability - Dynatrace SaaS instead, as this connector is not intended for that environment.

    Note that the Service Graph Connector for Observability - Dynatrace provided by ServiceNow is distinct from the similarly named connector provided by Dynatrace.

    Supported Versions

    • Minimum Dynatrace SaaS version supported: 1.284
    • Supported ServiceNow releases: Yokohama, Zurich, and Australia

    Upgrade Considerations

    Before upgrading to version 1.10.0 or later of the connector, it is necessary to disable reconciliation rules for tables extending the Application [cmdbciappl] table. This prevents conflicts with other discovery sources updating those tables. Guidance is available in the Now Support Knowledge Base article KB1649455.

    Configuration

    Configuration of the connector is performed using the SGC Central view available in the Service Graph Workspace or CMDB Workspace. This central interface allows you to discover, install, and manage connectors and their connections throughout their lifecycle, including creation, editing, monitoring, and debugging.

    The previously available guided setup method is planned for deprecation, so customers should use SGC Central for configuration unless there are specific configuration issues.

    Monitoring and Management

    The Integration Commons for CMDB store app provides a CMDB Integrations Dashboard that offers a centralized view of all installed integrations, including status, processing results, and errors. You can filter dashboard views by specific integrations, time ranges, or runs to monitor and troubleshoot the Dynatrace integration effectively.

    Additional Resources

    • ServiceNow Community articles on introduction and configuration of the Dynatrace Service Graph Connector
    • Related concepts and reference materials on Service Graph Connectors and connector properties

    Use the Service Graph Connector for Observability - Dynatrace to ingest CI data, events, metrics, and logs from Dynatrace into your ServiceNow instance.

    Important:
    The Service Graph Connector for Observability - Dynatrace supports Dynatrace Classic (v1/v2 APIs) and is intended for Dynatrace managed (self‑hosted) or legacy SaaS environments. If you're using or upgrading to the latest Dynatrace 3rd-generation SaaS platform, you should use the new Service Graph Connector for Observability - Dynatrace SaaS.

    The Service Graph Connector for Observability - Dynatrace provided by ServiceNow is different from the Service Graph Connector for Dynatrace provided by Dynatrace.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Supported versions

    • Supported versions:
      • Minimum version supported: Dynatrace SaaS; Version 1.284
    • Supported ServiceNow versions:
      • Yokohama
      • Zurich
      • Australia

    Important information for upgrading Service Graph Connector for Observability - Dynatrace

    Before upgrading the Service Graph Connector for Observability - Dynatrace to version 1.10.0 or later, disable the reconciliation rules for tables extending the Application [cmdb_ci_appl] table. See the Reconciliation rules(ServiceNow, ServiceWatch) on multiple table like Apache web server stopping other discovery source to update fields on those tables [KB1649455] article in the Now Support Knowledge Base.

    Configuring a connection for the connector

    You can configure a connection for the connector by using the SGC Central view in the Service Graph Workspace or CMDB Workspace enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see Configure Service Graph Connector for Observability - Dynatrace using SGC Central.
    Important:
    Unless there are configuration issues, use the SGC Central view in the Service Graph Workspace or CMDB Workspace to configure the connection for the connector, as the guided setup method is planned for deprecated.

    CMDB integrations dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Dynatrace integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

    Additional resources