View the conversational catalog overview dashboard using the ServiceNow AI Platform

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Use the ServiceNow AI Platform to view the dashboard that shows the catalog items that are conversational or non-conversational. Understand why catalog items aren't conversational, and explore the potential suggestions that might help make the items conversational.

    Before you begin

    Verify that you’ve installed the Catalog Conversational Experience plugin (sn_catalog_con_cov).

    Role required: catalog_admin, catalog_manager, and catalog_editor

    Procedure

    1. Navigate to All > Service Catalog > Catalog Definitions > Maintain Items.
    2. On the Catalog Items list page, select Conversational Overview.

      The Conversational catalog overview dashboard opens, and you can view only those catalog items you own or can edit.

      Note:
      • To view the dashboard, you can also navigate to All > Service Catalog > Catalog Administration > Conversational catalog overview.
      • On a specific catalog item page, select View conversational details to open the catalog item’s details page, which shows the reasons and suggestions.