CMDB classes targeted in Service Graph Connector for Observability - New Relic

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of CMDB classes targeted in Service Graph Connector for Observability - New Relic

    The Service Graph Connector for Observability with New Relic enables ServiceNow customers to integrate and synchronize configuration item (CI) data from New Relic into their CMDB. This integration periodically pulls data from New Relic and populates various CMDB tables that extend from the core Configuration Item [cmdbci] table, helping maintain an accurate and up-to-date CMDB reflecting the infrastructure and software environment.

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    Key Features

    • Server [cmdbciserver]: Populates attributes such as CPU core count, disk space, DNS domain, fully qualified domain name, host name, and operating system. It establishes relationships with Disk, IP Address, and Network Adapter CIs.
    • Calculated Application Service [cmdbciservicecalculated]: Captures attributes like name, metadata, service populator status, service type, and IP address.
    • IP Address [cmdbciipaddress]: Includes IP address details, IP version, name, and network interface card (NIC). It references Network Adapter CIs.
    • Software Instance [cmdbsoftwareinstance]: Tracks the software installed on servers, including installedon and name attributes, and references Server CIs.
    • Software [cmdbcispkg]: Contains software package key, NIC, and name attributes, referencing Software Instance CIs.
    • Disk [cmdbcidisk]: Records device ID, free disk space, associated computer, name, total disk space, and file system type. Disks are hosted on servers.
    • Network Adapter [cmdbcinetworkadapter]: Maintains MAC address, name, and configuration item reference, linking back to Server CIs.
    • Application [cmdbciappl]: Captures class, name, and running process command, and relates applications to the servers they run on.

    Key Outcomes

    • Provides a comprehensive and structured mapping of New Relic data into ServiceNow CMDB classes, ensuring accurate representation of infrastructure and software components.
    • Establishes clear relationships between CIs such as servers, disks, software, network adapters, and applications, supporting impact analysis and service dependency visualization.
    • Enables customers to leverage New Relic observability data within ServiceNow for enhanced configuration management, operational insights, and service assurance.

    When you complete setting up the connection, you can configure the integration to periodically pull data from New Relic. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.

    Server [cmdb_ci_server]

    The following attributes in the Server [cmdb_ci_server] table are populated by collected data:
    Attribute label Attribute name
    CPU core count cpu_core_count
    Disk space (GB) disk_space
    DNS Domain dns_domain
    Fully qualified domain name fqdn
    Host name host_name
    Operating System os
    Table 1. Relationships created for Server
    Parent class Relationship type Child class
    Server [cmdb_ci_server] Contains::Contained by Disk [cmdb_ci_disk]
    Server [cmdb_ci_server] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Server [cmdb_ci_server] Owns::Owned by Network Adapter [cmdb_ci_network_adapter]

    Calculated Application Service [cmdb_ci_service_calculated]

    The following attributes in the Calculated Application Service [cmdb_ci_service_calculated] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Metadata metadata
    Service Populator Status populator_status
    Service Type type

    IP Address [cmdb_ci_ip_address]

    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data:
    Attribute label Attribute name
    IP Address ip_address
    IP version ip_version
    Name name
    Nic nic
    Table 2. Relationship created for IP Address
    Parent class Relationship type Child class
    IP Address [cmdb_ci_ip_address] Reference Network Adapter [cmdb_ci_network_adapter]

    Software Instance [cmdb_software_instance]

    The following attributes in the Software Instance [cmdb_software_instance] table are populated by collected data:
    Attribute label Attribute name
    Installed on installed_on
    Name name
    Table 3. Relationship created for Software Instance
    Parent class Relationship type Child class
    Software Instance [cmdb_software_instance] Reference Server [cmdb_ci_server]

    Software [cmdb_ci_spkg]

    The following attributes in the Software [cmdb_ci_spkg] table are populated by collected data:
    Attribute label Attribute name
    Key key
    Nic nic
    Name name
    Table 4. Relationship created for Software
    Parent class Relationship type Child class
    Software [cmdb_ci_spkg] Reference Software Instance [cmdb_software_instance]

    Disk [cmdb_ci_disk]

    The following attributes in the Disk [cmdb_ci_disk] table are populated by collected data:
    Attribute label Attribute name
    Device ID device_id
    Free disk space (GB) free_space
    Computer computer
    Name name
    Disk space (GB) disk_space
    File system file_system
    Table 5. Relationship created for Disk
    Parent class Relationship type Child class
    Disk [cmdb_ci_disk] Hosted on::Hosts Server [cmdb_ci_server]

    Network Adapter [cmdb_ci_network_adapter]

    The following attributes in the Network Adapter [cmdb_ci_network_adapter] table are populated by collected data:
    Attribute label Attribute name
    Configuration Item cmdb_ci
    MAC Address mac_address
    Name name
    Table 6. Relationship created for Network Adapter
    Parent class Relationship type Child class
    Network Adapter [cmdb_ci_network_adapter] Reference Server [cmdb_ci_server]

    Application [cmdb_ci_appl]

    The following attributes in the Application [cmdb_ci_appl] table are populated by collected data:
    Attribute label Attribute name
    Class sys_class_name
    Name name
    Running process command running_process_command
    Table 7. Relationship created for Application
    Parent class Relationship type Child class
    Application [cmdb_ci_appl] Runs on::Runs Server [cmdb_ci_server]