Now Assist in Document Management
Summarize
Summary of Now Assist in Document Management
Now Assist in Document Management empowers ServiceNow customers to gain key insights from documents through interactive Q&A and auto-generated common questions. This tool enhances agent understanding of documents, enabling them to provide quick insights efficiently.
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Key Features
- Interactive Q&A: Engage with documents to extract relevant information seamlessly.
- Auto-generated questions: Save time by utilizing common questions generated by the application.
- Human oversight: Emphasizes the importance of human review of AI-generated outputs to ensure accuracy.
Data Processing and Collection
The application requires data transfer from individual customer instances to a centralized ServiceNow environment, which may involve third-party cloud providers. Data handling follows ServiceNow's internal policies, ensuring compliance and security. Customers can opt out of future data collection.
Key Outcomes
By using Now Assist in Document Management, customers can expect improved efficiency in document handling, enhanced accuracy in insights provided by agents, and a streamlined process for managing document-related queries. However, careful evaluation and oversight of AI outputs are crucial, especially in high-impact areas.
Use ServiceNow Now Assist in Document Management to get key insights from the document through interactive Q&A, and auto- generated common questions. You can enable your agents to understand the documents so that they can give quick insights.
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AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect case information (for chat summarization, resolution notes generation, knowledge generation, call summarization), chat transcripts (for chat recommendation), and email information (for email response). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.