CMDB classes targeted in Service Graph Connector for VMware Workspace ONE UEM

  • Release version: Yokohama
  • Updated July 22, 2025
  • 3 minutes to read
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    Summary of CMDB classes targeted in Service Graph Connector for VMware Workspace ONE UEM

    This content describes how the Service Graph Connector for VMware Workspace ONE Unified Endpoint Management (UEM) integrates with the ServiceNow CMDB by periodically pulling device data and populating various CMDB classes. The collected data extends from the coreConfiguration Item [cmdbci]table and covers multiple device types, their attributes, and relationships. This integration helps ServiceNow customers maintain accurate and up-to-date asset information from Workspace ONE UEM within their CMDB.

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    Key CMDB Classes and Attributes Populated

    • Computer [cmdbcicomputer]: Attributes such as name, serial number, virtual status, last discovery, OS and version, RAM, assigned user, model ID, and manufacturer.
    • Handheld Computing Device [cmdbcihandheldcomputing]: Attributes include MAC address, device name, serial number, IMEI, OS/version, phone number, RAM, root access, manufacturer, model ID, carrier, and assigned user.
    • Hardware [cmdbcihardware]: Populates the most recent discovery timestamp.
    • IP Address [cmdbciipaddress]: Includes name, NIC, IP address, and IP version.
    • Key Value [cmdbkeyvalue]: Stores key-value pairs relevant to devices.
    • Media Player [cmdbcimediaplayer]: Attributes such as name, serial number, manufacturer, model ID, MAC address, assigned user, and last discovery.
    • Network Adapter [cmdbcinetworkadapter]: Populates name, configuration item reference, MAC address, and last discovery.
    • Printer [cmdbciprinter]: Includes assigned user, MAC address, name, last discovery, manufacturer, model ID, and serial number.
    • Serial Number [cmdbserialnumber]: Contains serial number, type, and validity status.
    • SG-Workspace ONE UEM Device Related [snvmwoneuemintegdevicerelated]: Holds device ID, compliance state, ownership, user email, and user name.
    • Software [cmdbcispkg]: Captures software key, name, and version.
    • Software Instance [cmdbsoftwareinstance]: Includes name and the hardware on which it is installed.

    Key Relationships Created

    • Hardware owns Network Adapters and IP Addresses, and references related Workspace ONE UEM devices and key-value records.
    • IP Address references its associated Network Adapter.
    • Network Adapter references its parent Hardware item.
    • Serial Number references Computers, Handheld Computing Devices, Printers, and Media Players, linking serial details to device records.
    • Software references Software Instances, which in turn reference the Hardware where they are installed.

    Practical Benefits for ServiceNow Customers

    This integration ensures that customers’ CMDBs are enriched with authoritative and detailed endpoint data from Workspace ONE UEM. By accurately reflecting device attributes and maintaining clear relationships among hardware, software, network components, and serial numbers, customers can improve asset management, compliance tracking, and operational insights. The periodic data pulls keep the CMDB current, supporting better IT service management and decision-making.

    When you complete setting up the connection, you can configure the integration to periodically pull data from VMware Workspace ONE Unified Endpoint Management (UEM). The data is saved in tables that extend from the Configuration item [cmdb_ci] table.

    Computer [cmdb_ci_computer]

    The following attributes in the Computer [cmdb_ci_computer] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Serial number serial_number
    Is Virtual virtual
    Most recent discovery last_discovered
    Operating System os
    OS Version os_version
    RAM (MB) ram
    Assigned to assigned_to
    Model ID model_id
    Manufacturer manufacturer

    Handheld Computing Device [cmdb_ci_handheld_computing]

    The following attributes in the Handheld Computing Device [cmdb_ci_handheld_computing] table are populated by collected data:
    Attribute label Attribute name
    MAC Address mac_address
    Name name
    Serial number serial_number
    IMEI imei
    Most recent discovery last_discovered
    Operating System os
    OS Version os_version
    Phone Number phone_number
    RAM (MB) ram
    Root Access root_access
    Manufacturer manufacturer
    Model ID model_id
    Carrier carrier
    Assigned to assigned_to

    Hardware [cmdb_ci_hardware]

    The following attribute in the Hardware [cmdb_ci_hardware] table is populated by collected data:
    Attribute label Attribute name
    Most recent discovery last_discovered
    Table 1. Relationships created for Hardware
    Parent class Relationship type Child class
    Hardware [cmdb_ci_hardware] Owns::Owned by Network Adapter [cmdb_ci_network_adapter]
    Hardware [cmdb_ci_hardware] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Hardware [cmdb_ci_hardware] Reference SG-Workspace ONE UEM Device Related [sn_vmwoneuem_integ_device_related]
    Hardware [cmdb_ci_hardware] Reference Key Value [cmdb_key_value]

    IP Address [cmdb_ci_ip_address]

    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Nic nic
    IP Address ip_address
    IP version ip_version
    Table 2. Relationship created for IP Address
    Parent class Relationship type Child class
    IP Address [cmdb_ci_ip_address] Reference Network Adapter [cmdb_ci_network_adapter]

    Key Value [cmdb_key_value]

    The following attributes in the Key Value [cmdb_key_value] table are populated by collected data:
    Attribute label Attribute name
    Key key
    Value value

    Media Player [cmdb_ci_media_player]

    The following attributes in the Media Player [cmdb_ci_media_player] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Serial number serial_number
    Manufacturer manufacturer
    Model ID model_id
    MAC Address mac_address
    Assigned to assigned_to
    Most recent discovery last_discovered

    Network Adapter [cmdb_ci_network_adapter]

    The following attributes in the Network Adapter [cmdb_ci_network_adapter] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Configuration Item cmdb_ci
    MAC Address mac_address
    Most recent discovery last_discovered
    Table 3. Relationship created for Network Adapter
    Parent class Relationship type Child class
    Network Adapter [cmdb_ci_network_adapter] Reference Hardware [cmdb_ci_hardware]

    Printer [cmdb_ci_printer]

    The following attributes in the Printer [cmdb_ci_printer] table are populated by collected data:
    Attribute label Attribute name
    Assigned to assigned_to
    MAC Address mac_address
    Name name
    Most recent discovery last_discovered
    Manufacturer manufacturer
    Model ID model_id
    Serial number serial number

    Serial Number [cmdb_serial_number]

    The following attributes in the Serial Number [cmdb_serial_number] table are populated by collected data:
    Attribute label Attribute name
    Serial Number serial_number
    Serial Number Type serial_number_type
    Valid valid
    Table 4. Relationships created for Serial Number
    Parent class Relationship type Child class
    Serial Number [cmdb_serial_number] Reference Computer [cmdb_ci_computer]
    Serial Number [cmdb_serial_number] Reference Handheld Computing Device [cmdb_ci_handheld_computing]
    Serial Number [cmdb_serial_number] Reference Printer [cmdb_ci_printer]
    Serial Number [cmdb_serial_number] Reference Media Player [cmdb_ci_media_player]

    SG-Workspace ONE UEM Device Related [sn_vmwoneuem_integ_device_related]

    The following attributes in the SG-Workspace ONE UEM Device Related [sn_vmwoneuem_integ_device_related] table are populated by collected data:
    Attribute label Attribute name
    Device ID device_id
    Device Compliance State compliance_state
    Device Ownership device_ownership
    User Email user_email
    User Name user_name

    Software [cmdb_ci_spkg]

    The following attributes in the Software [cmdb_ci_spkg] table are populated by collected data:
    Attribute label Attribute name
    Key key
    Name name
    Version version
    Table 5. Relationship created for Software
    Parent class Relationship type Child class
    Software [cmdb_ci_spkg] Reference Software Instance [cmdb_software_instance]

    Software Instance [cmdb_software_instance]

    The following attributes in the Software Instance [cmdb_software_instance] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Installed on installed_on
    Table 6. Relationship created for Software Instance
    Parent class Relationship type Child class
    Software Instance [cmdb_software_instance] Reference Hardware [cmdb_ci_hardware]