Condition Builder Features

• Condition Sets: Add multiple condition sets and combine rules with and / or logic buttons.
• Modify Conditions: Delete conditions individually or create new condition sets via dedicated buttons.
• If, Else If, Else Statements: Define primary conditions with if, specify alternative conditions with else if, and catch-all cases with else.
• Dependent Conditions: Add nested conditions linked by and / or operators next to each condition.

Key Fields for If and Else If Statements

• Condition Description: Text description of the condition.
• Source: Variable source for the condition evaluation.
• Operator: Operator list dynamically changes based on the selected source to filter the condition.
• Value: Enter or concatenate text strings using the Data picker icon, except when the source is a choice field.

Then and Else Statement Configuration

• Logic Type: Choose between Decision (policy compliance evaluation) or Run policy (nested child policy decision retrieval, supporting up to two nested levels).
• Log Level and Message: Define the log level and compose log messages using text and concatenated data variables.
• Output Type: Add or remove multiple output types for logging purposes.
• Data: Enter or concatenate data values using the Data picker for dynamic logging.

Using Data Pills and Calculated Fields

• Concatenate multiple data pills to build dynamic text or variable expressions in condition and log fields.
• Use numeric operators to perform calculations on numeric variables within policy logic. Supported operators include addition (+), subtraction (-), multiplication (), division (/), and parentheses for operator precedence.
• Use calc[] brackets to evaluate complex expressions combining multiple operators.

Practical Benefits for ServiceNow Customers

This policy logic framework empowers customers to create granular and flexible policy conditions that adapt to complex compliance scenarios. The ability to nest policies and perform dynamic calculations enhances decision accuracy and operational visibility through detailed logging. The condition builder’s intuitive interface and data pill integration simplify policy creation and maintenance, enabling efficient governance and compliance management.