Service Graph Connector for ExtraHop
Summarize
Summary of Service Graph Connector for ExtraHop
The Service Graph Connector for ExtraHop enables you to integrate network visibility data from the ExtraHop application into your ServiceNow instance. This connector provides real-time network insights by processing network stream data and transforming it into structured wire data, which is then imported into the ServiceNow Configuration Management Database (CMDB). It enriches device discovery data and establishes relationships between configuration items (CIs) based on network traffic flows.
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Note that the ServiceNow-hosted version of this connector is deprecated and no longer available for new activations. The ExtraHop-hosted version offers the latest functionality.
Key Features
- Real-time network visibility: Captures and processes network traffic data to identify device interactions and flows.
- Data integration into CMDB: Imports data into CMDB tables including hardware, network adapters, IP addresses, and CI relationships.
- Relationship creation: Automatically establishes connections between devices based on network traffic.
- Guided setup: Provides a structured configuration process accessible via the ServiceNow instance for easy integration setup.
- Monitoring dashboard: Integration Commons for CMDB app offers a centralized dashboard to monitor integration status, results, and errors across all Service Graph Connectors.
System Requirements and Supported Versions
- MID Server: Required and must run on Linux or Windows unless the ExtraHop appliance is publicly accessible.
- ExtraHop appliance: Firmware version 7.2 or later with a user account that has unlimited privileges.
- Supported ExtraHop version: v7.9.
- Supported ServiceNow releases: Tokyo, Utah, Vancouver, and Washington DC.
Use Cases
- Identify network interactions between configuration items.
- Discover network traffic flows between hardware devices such as computers.
- Create and maintain accurate relationships between devices based on real network activity.
Data Handling and Mapping
The connector uses the Robust Transform Engine (RTE) to map and transform ExtraHop data into ServiceNow CMDB CI class structures. Data is staged in intermediate tables before being reconciled and inserted into target CMDB tables using the Identification and Reconciliation Engine (IRE). Key staging tables include ExtraHop Computer and ExtraHop Network Activity, with target tables covering CI relationships, hardware, IP addresses, and network adapters.
Practical Benefits for ServiceNow Customers
By leveraging the Service Graph Connector for ExtraHop, you gain enhanced network visibility within your CMDB, enabling more accurate asset management and impact analysis. The integration helps automate relationship discovery based on actual network flows, improving service mapping and operational intelligence. The guided setup and monitoring dashboard simplify deployment and ongoing management of the integration, helping you maintain a reliable and up-to-date CMDB.
Use the Service Graph Connector for ExtraHop to pull data from the ExtraHop application into your ServiceNow instance.
The Service Graph Connector for ExtraHop provides real-time network visibility across your enterprise by implementing stream processing, so that you can transform your network data into structured wire data.
The Service Graph Connector for ExtraHop pulls network visibility data into the ServiceNow® Configuration Management Database (CMDB) application. The connector enriches discovered device data and establishes relationships between devices based on network traffic flow.
Request apps on the Store
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
System requirements and supported versions
- MID Server that is installed on Linux or Windows, unless the ExtraHop appliance is publicly accessible.
- ExtraHop Discover appliance with firmware version 7.2 or later with a user account that has unlimited privileges.
- Supported versions: ExtraHop v7.9.
- Supported ServiceNow versions:
- Tokyo
- Utah
- Vancouver
- Washington DC
Use cases
- Identification of network interactions between CIs.
- Discovery of network traffic flow data between computers or other types of hardware.
- Creation of relationships between devices. The relationships are based on network traffic flow.
Guided setup
The guided setup for the Service Graph Connector for ExtraHop provides an organized sequence of tasks to configure the integration on your instance. To access the guided setup, see Configure Service Graph Connector for ExtraHop.
CMDB Integrations Dashboard
The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed Service Graph Connectors. You can see metrics for all integration runs. You can also filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring ExtraHop integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.
Data mapping
Data from data sources in the ExtraHop application is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).
- ExtraHop Computer [sn_extrahop_integr_computer]
- ExtraHop Network Activity [sn_extrahop_integr_activity]
- CI Relationship [cmdb_rel_ci]
- Hardware [cmdb_ci_hardware]
- IP Address [cmdb_ci_ip_address]
- Network Adapter [cmdb_ci_network_adapter]