Reference for Skills Management

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Reference for Skills Management

    This reference provides a set of quick start tests designed to validate the functionality of the Skills Management application after configuration changes such as upgrades or custom development. These tests help ensure that your instance of Skills Management continues to operate correctly with your specific data. To use these tests, the Skills Management plugin (com.snc.skillsmanagement) must be activated in your ServiceNow instance.

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    Key Features

    • User Skill Level Inheritance: Confirms that when a user belongs to multiple groups with assigned skills at different levels, the user inherits the highest skill level.
    • Skill Category Management: Validates the creation of skill categories and subcategories, including adding skills to the lowest-level categories and creating child categories even when adding skills is restricted at the parent level.
    • Skill Level Types and Levels: Tests the definition of skill level types and their associated skill levels.
    • Inheritance from Group to User: Verifies that skill levels assigned to a group are correctly inherited by its users, with appropriate fields reflecting this inheritance.
    • Manage IT Skills User Interface: Includes tests for creating skills, adding skills and skill levels to users, selecting a skill and adding users to it, and handling skills without defined skill levels.

    Key Outcomes

    By running and customizing these tests, ServiceNow customers can confidently confirm that Skills Management features—such as skill assignment, inheritance, category management, and user interface operations—function as expected within their environments. This ensures reliable skills tracking and management critical for workforce capability planning and development.

    Validate that Skills Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.

    Skills Management quick start tests require activating the Skills Management plugin (com.snc.skills_management).

    Table 1. Skills Management test suite
    Test Description Release version
    Skills MGMT: User skill level inheritance when user is part of multiple groups Verify that the user is assigned the highest skill level when the user belongs to multiple groups that have been assigned the same skills with different skill levels. New York
    Skills MGMT: Add skills to lowest level category Verify that skills can be added to the lowest level category. New York
    Skills MGMT: Create a child category under a parent category Verify that a lower-level category can be created when the flag for Add skills is unchecked in the parent category. New York
    Skills MGMT: Create a skill category Verify that a skill category can be created on the skill category form. New York
    Skills MGMT: Create skill level type and skill levels Define the skill level type and different skill levels for the type. New York
    Skill MGMT: Skill level inheritance from group to user Verify that skill levels can be inherited from a group to the users of the group and that the Inherited and Skill level inherited fields are set to true. New York
    Skills MGMT: Create a skill from Manage IT Skills user interface. Verify that you can create a skill from the Manage IT Skills user interface. Orlando
    Skills MGMT: Add skills and skill levels to users in the Manage IT Skills user interface. Verify that you can add skills and associated skill levels to users in the Manage IT Skills user interface. Orlando
    Skills MGMT: Select a skill and add users to the skill in the Manage IT Skills user interface. Verify that you can select a skill and add the skill and associated skill levels to one or more users in the Manage IT Skills user interface. Orlando
    Skills MGMT: Select a skill that does not have a skill level and add users to that skill in the Manage IT Skills user interface. Verify that you can select a skill that does not have a skill level and add the skill to one or more users in the Manage IT skills user interface. Orlando