Create a CMDB 360 Find Gap query

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read

    • Create a Find Gap query from the CMDB 360 dashboard of your CMDB Workspace to help you find CIs that are not being reported by a discovery source.

    Before you begin

    Role required: sn_cmdb_user and either cmdb_ms_admin or cmdb_ms_editor

    About this task

    Gaps in discovery source reporting occur when at least one discovery source reports on the CI and another doesn't, enabling you to identify discovery sources that might have an issue.

    Procedure

    1. Navigate to Workspaces > CMDB Workspace.
    2. In the CMDB Workspace menu bar, select CMDB 360.
    3. Click Create Query.
    4. Click I want to find gaps in data between discovery sources.
    5. Select the CI classes that you want to check for gaps.
    6. Click Continue.
    7. Select non-reporting discovery sources.
      A non-reporting discovery source is a discovery source that doesn't report CIs as expected. Multiple non-reporting discovery sources have an OR condition with each other.
    8. Select one or two reporting discovery sources.
      These discovery sources report the CI as expected and act as a baseline for identifying the gap in reporting.

      You can leave the Select reporting discovery sources for gap tracking prompt empty to include all discovery sources in the query.

    9. Click Continue.
    10. On the form, select the options:
      Table 1. Results Layout form
      Field Description
      Show unique CMDB 360 records Select if you want to see only unique CMDB 360 records. Records for the same CIs from different discovery sources are consolidated.
      Show CI records by discovery source Select if you want to see records for each CI and discovery source pair.
      Limit results to Limits the query results to CIs that belong to a service or CMDB group. When you select Application Services, Technical Services, or CMDB Groups, a prompt appears where you can specify the service or CMDB group that you want the query to filter for.
    11. Click Continue.
    12. Enter a name and description for your query.
    13. Click Save .

    What to do next

    Run the query at least once if you want to create a schedule.

    On the CMDB 360 Query Results page:
    • If the number of results exceeds the number of results appearing on the page:
    • You can click Create Schedule to set up a schedule that runs your query on a regular basis. Scheduling your query enables you to use the query results in reports you create.
    • After creating a schedule, you can click Create Report to configure a report that you can manage using Reporting capabilities.
    • On the Query Results page, access a record to view further details.