Manage default related items list

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • You can add or remove items from the default list of related items which is used in duplicate CI remediation for all de-duplication tasks.

    Before you begin

    Role required: itil_admin

    About this task

    The default related items list is used by the Duplicate CI Remediator, appearing on the Merge Relationships and Related Items tab. You can modify the list for only a specific task in the Duplicate CI Remediator without affecting the default global list.

    The default related items list is also used by the De-duplication dashboard in CMDB Workspace for remediation.

    Globally modifying the list affects the remediation of all de-duplication tasks in the Duplicate CI Remediator and in the De-duplication dashboard in CMDB Workspace.

    Note:
    Only related items in which the reference field points to Configuration Item [cmdb_ci] in sys_dictionary can be selected for the default related items list. Related items with references to any child of the Configuration Item class cannot be selected for the default related items list, but are still available for merging in the Duplicate CI Remediator for a specific task.

    Procedure

    1. Navigate to All > Configuration > Identification/Reconciliation > Duplicate CI Remediator Default Related Items.
    2. On the Default Related Items List for Duplicate CI Remediator page, use the list collector to add or remove items from the Selected list.
    3. Click Save.