Update the state of one or more SRM alerts

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • If the state of an alert must be changed, you can manually update it to reflect its new status.

    Before you begin

    Role required: Responder, Manager, or Administrator

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You are taken to your SRM homepage.
      Note:
      If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
    2. From the left navigation pane, select the reliability tasks icon (Reliability tasks icon).
    3. Select the Alerts tab.
    4. You have two options.
      OptionDescription
      In the alert list view
      1. Select one or more alerts using the check box to the left of the alert.
      2. Select Edit in the list view header.
      3. Scroll down to the State field and select from the list menu.
      4. Select Update.
      In the alert form
      1. Select an alert to open the alert record in a new tab.
      2. In the State field, select a value from the list menu.
      3. Select Save.
      For value choices, see SRM alert states.
      The updated state is displayed in the alert and the alert list view.