Reopen an SRM alert

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Reopen a closed alert if you think the issue is not yet resolved.

    Before you begin

    Role required: Responder, Manager, or Administrator

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You are taken to your SRM homepage.
      Note:
      If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
    2. From the left navigation pane, select the reliability tasks icon (Reliability tasks icon).
    3. Set your filter settings to display Closed alerts.
    4. You have two options.
      OptionDescription
      Option Description
      In the alert list view Select one or more alerts using the check box to the left of the alert, and select Edit in the list view header.

      Scroll down to the State field and select Reopen from a menu.

      Select Update.

      Note:
      If you bulk select alerts, the change applies to all the alerts selected. For assignments, team members are notified according to their notification preferences.
      In the alert form Select a new State value from the list menu.

      Select Save.
      For value choices see SRM alert states.
      Reopened alerts appear in the Alerts list view under Open alerts and in the form in the Open state.