Manage your SRM team details

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Add or edit team members, description, contact information of you team.

    Before you begin

    Role required: Responder, Manager, or Administrator

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You are taken to your SRM homepage.
      Note:
      If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
    2. From the left navigation pane, select the teams icon (Teams.).
    3. Select the team card whose details you want to update.
    4. On the form in the Details tab, update the details as required.
      Field Description
      Name Unique name of the team.
      Manager Person who manages the team.
      Group email Email contact for the team that includes all team members.
      Description Description of the team that helps others to understand its responsibilities, purpose, or location.
    5. Select Save.