Service Reliability Management

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Service Reliability Management (SRM) provides an easier way for your organization to respond, collaborate, track, and self-remediate when working on alerts and incidents. SRM is available when you have both ITSM Standard and ITOM Operator Professional subscriptions.

    Overview of SRM

    This image describes the main features of SRM: manage teams, register services, incident response, and monitor health.

    Get started

    Install from the Store

    Install Service Reliability Management from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
    Note:
    When installing from the store, first confirm that you have all the dependencies needed by selecting the Dependencies tab. For more information, see Install SRM from Admin Center or ServiceNow Store.

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