Create your SRM On-call schedule

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Set up an on-call schedule for your team so that a team member is available to respond quickly to incidents and critical alerts. On-call schedules determine who is on call or available at a given time.

    Before you begin

    Role required: Manager, Responder, Administrator

    About this task

    Shifts in SRM let you define variable time periods for your shift-based workforce. Create shifts for particular dates and times when you need coverage, and assign them to team members.

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You are taken to your SRM homepage.
      Note:
      If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
    2. Use one of the following methods to select a team:
      • On the Teams page (teams icon), select a team card.
      • On the Schedules page (schedules icon), select the On-call schedules tab. This view shows your selected team. To search for another team, enter the team name in the search bar.
    3. View the team calendar.
    4. Set up your shift schedule by selecting Create shift.
    5. In the Create new dialog window, select either Create new or Use template.
      Your system admin can create predefined shift templates for you to use to create your shifts.
    6. On the Create a shift form, fill in the fields.
      For more information on the field descriptions, see Create a shift form in Service Reliability Management.
    7. Select Create shift.