Add an integration to SRM

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Add an integration to monitor events and SLO/SLI for your service.

    Before you begin

    Role required: Responder, Manager, or Administrator

    About this task

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You are taken to your SRM homepage.
      Note:
      If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
    2. From the left navigation pane, select the services icon (Services icon).
    3. Select a service.
    4. Select the Integrations tab.
    5. Select the Add an integration button.
    6. Add an available integration or a new integration:
      To add an available integration:
      1. Select the caret icon to expand the list.
      2. Select an integration.
      To add a new integration:
      1. Use the search bar or select a new integration from the list.
      2. In the integration window, in Provide details, fill in the fields on the form, as appropriate.
        Table 1. Add an integration
        Field Description
        Integration name Name for the integration.
        Description Describe the integration. What it's used for.
        Source Auto-populated. (If it's empty, reload the page.)
        Service Auto-populated with the service this integration is associated with.
        How do you want to connect events? Directly to the instance. (Default.)
        Service Description Description of the overall service that helps others to understand the purpose of the service and other relevant information.
      3. Select Next and save.
        The integration is in the Draft state.
        Follow the instructions in the Setup 3rd party connector panel.
        Note:
        These instructions are unique to each vendor. We provide the url to use.
      4. Once you have completed the third-party instructions, and are notified that it’s active, select the Activate button.
      5. Select Continue.
        Note:
        Your integration is active, however, you still need a service user account for authentication. That account needs the evt_mgmt_integration role for the third-party application to push events. Contact your administrator and ask them to provide it.
        The integration is Active and available in your instance.