New Relic Observability tab for Service Observability

  • Release version: Xanadu
  • Updated March 19, 2025
  • 2 minutes to read
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    Summary of New Relic Observability tab for Service Observability

    The New Relic Observability tab in the Service Details page within Service Observability (SOW) offers comprehensive dashboards and charts to monitor the performance and health of your services. This integration leverages New Relic data sources to provide real-time insights into application, host, and database metrics relevant to your services.

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    Key Features

    • Application > Service dashboard: Displays essential service performance metrics such as transaction rate, error percentage, latency, database call duration, and throughput. These metrics help diagnose service-level performance issues.
    • Transactions charts: Visualize the throughput, error percentage, and latency of key transactions within the service, enabling detailed transaction-level monitoring and troubleshooting.
    • Compute > Host dashboard: Shows host-level metrics including CPU, memory, disk utilization, and network traffic for hosts supporting the service. You can drill down to detailed host information from the active hosts list.
    • Databases > MySQL dashboard: Provides metrics specific to MySQL databases related to the service, such as CPU and memory utilization, availability, connections, and slow queries. Database details are accessible for deeper analysis.
    • Databases > PostgreSQL dashboard: Displays PostgreSQL-specific performance and operational metrics including scheduled checkpoints, buffer writes, checkpoint write times, and buffer allocations, supporting database health monitoring.

    Key Outcomes

    By using the New Relic Observability tab, ServiceNow customers can:

    • Gain unified visibility into service performance from application transactions to underlying infrastructure and databases.
    • Quickly identify and troubleshoot performance bottlenecks and errors at both service and transaction levels.
    • Monitor host and database resources to ensure optimal availability and responsiveness supporting the service.
    • Access detailed, contextual data to accelerate root cause analysis and maintain service reliability.

    Dashboard and charts on the New Relic Observability tab of the Service Details page in the SOW.

    Application > Service dashboard

    This dashboard displays performance metrics for the selected service.
    Note:
    If the dashboards have been customized, they might not reflect the information shown on this page.
    Table 1. Basic metrics
    Chart Description Data source
    Rate Aggregate rate of transactions through the service, per minute. New Relic
    Error % Percent of transactions that have an error. New Relic
    Latency Aggregate duration of transactions through the service, in milliseconds. New Relic
    Time spent in database calls Duration of requests to databases, in milliseconds. New Relic
    Database throughput Rate of database requests for this service, per minute. New Relic
    Time spent in database queries Time spent querying the database, in milliseconds. New Relic
    Table 2. Transactions
    Chart Description Data source
    Rate Each line represents the throughput of a key transaction through the service. Hover over a point to view the different transaction names. New Relic
    Error % Each line represents the percentage of errors on a key transaction in the service. Hover over a point to view the different transaction names. New Relic
    Latency Each line represents the response time for a key transaction on the service. Hover over a point to view the different transaction names. New Relic

    Compute > Host dashboard

    This dashboard displays metrics for hosts related to the service.

    Chart Description Data source
    CPU utilization Percent of the host processing power being consumed. New Relic
    Memory utilization Percent of memory the host is using. New Relic
    Disk utilization Percent of disk space being used. New Relic
    Network traffic received per host New Relic
    All Active Hosts Information for all hosts the service is actively using. Select a host link to view more detailed information. CMDB

    Databases > MySQL

    This dashboard displays metrics for MySQL databases related to the service.

    Chart Description Data source
    CPU utilization Percent of the database's processing power being consumed. APM instance
    Memory utilization Percent of memory the database is using. APM instance
    Availability Percent of time the database is available. APM instance
    Connections Number of connections to the database. APM instance
    Slow queries Number of database queries that have been categorized as slow by the APM. APM instance
    All MySQL Instances Information for all databases the service is actively using. Select a database link to view more detailed information. CMDB

    Databases > PostgreSQL

    This dashboard displays metrics for PostgreSQL databases related to the service.

    Chart Description Data source
    Scheduled Checkpoints Average number of scheduled checkpoints that were performed. APM instance
    Buffers Written for Checkpoint Average number of buffers written during checkpoints. APM instance
    Buffers Written by Background Writer Average number of buffers written by the background writer. APM instance
    Buffers Allocated Average number of buffers allocated. APM instance
    Checkpoint Write Time Time in milliseconds spent writing files to disk. APM instance
    All PostgreSQL Instances Information of all databases the service is actively using. Select a database link to view more detailed information. CMDB