Key Features

• Application > Service Dashboard: Displays aggregated KPIs such as request rates, error counts, and latency for the selected service. Also features top transactions charts that show throughput, errors, and response times per key transaction with interactive hover details.
• Compute > Host Dashboard: Visualizes host-level metrics related to the service including CPU utilization, memory usage, and disk utilization sourced from Datadog. It also provides lists of all active servers and virtual machines (VMs) associated with the service, with links to detailed configuration management database (CMDB) records.
• Databases > MySQL Dashboard: Offers MySQL-specific metrics such as max concurrent connections, failed connection attempts, slow query rates, data reads/writes, and cache utilization. Users can explore all MySQL instances linked to the service with direct CMDB access for further details.
• Databases > PostgreSQL Dashboard: Provides PostgreSQL database metrics including total connections, service-specific connections, active waiting queries, deadlocks, rollbacks, and buffer cache hits. As with MySQL, users can access all PostgreSQL instances and details via CMDB links.

Practical Benefits for ServiceNow Customers

• Enables centralized visibility of service performance and infrastructure health directly within ServiceNow, reducing the need to switch between platforms.
• Supports proactive monitoring by highlighting key error metrics and latency issues at both service and transaction levels.
• Facilitates root cause analysis by correlating application performance with host and database metrics.
• Enhances service management workflows by linking observability data to CMDB records for hosts, VMs, and databases, improving asset traceability and impact assessments.
• Customizable dashboards allow adaptation to specific monitoring needs, though customers should note that customizations may alter the default data views described.