Questions to ask about alerts in the Now Assist for IT Operations Management (ITOM) Analyze alert impact agentic workflow.
Questions organized by alert source
Ask the following questions about alerts from specific observability tools in the Now Assist panel. For more information about using the Analyze alert impact agentic workflow, see Use the Analyze alert impact agentic workflow.
| Alert source |
What to ask |
| Dynatrace |
- What is the impact of this alert?
- What is the root cause entity?
- What is the root cause theory?
- Which entities are impacted by this alert?
- Which environments are impacted by this alert?
|
| Kentik |
- Are there network anomalies between the impacted services for this alert?
- Is there a DDOS attack in progress at the moment on the impacted services for this alert?
- Is there connectivity between the impacted services for this alert?
|
| New Relic |
- Have there been recent deployments for this alert?
- What are the root cause theories for this alert?
- What else is impacted by this alert?
- What is the user impact for this alert?
- Which engineering teams should I pull in to investigate this alert?
- Who owns the impacted entity for this alert?
|