Using agentic workflows in Now Assist for IT Operations Management (ITOM)
Use the IT Operations Management (ITOM) agentic workflows to complete tasks autonomously.
| Agentic workflow name | Description | Available AI agents |
|---|---|---|
| Triage and analyze alerts | Triages alerts by updating assignments, analyzing alerts, detecting recurring patterns, and differentiating between noise and real alerts. |
|
| Analyze alert impact | Investigates an alert and gives you the context that you need to respond efficiently. |
|
AI model providers
You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see .
Security
Enable security settings to run AI agents and agentic workflows using Access Control Lists (ACLs) and user identities. You can configure and manage the ACLs in AI Agent Studio. See Implement access control in Now Assist AI agents for more information.
Installed agents
- There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available on your instance, see Find AI agents.
- To find agents that might not be installed on your instance, visit the AI Agent Marketplace on the ServiceNow Store.
Visit the following links to learn about the Now Assist for ITOM agentic workflows.