Triage and analyze alerts agentic workflow

  • Release version: Xanadu
  • Updated April 6, 2025
  • 1 minute to read

    • Use the Triage and analyze alerts agentic workflow to complete preliminary alert tasks and analysis.

    Triage and analyze alerts agentic workflow overview

    The Triage and analyze alerts agentic workflow uses AI agents to support alert triage, investigation, and analysis. AI agents can perform the following functions:
    • Acknowledge alerts.
    • Assign alerts to individual users and assignment groups.
    • Summarize alert and alert group data to create a human-readable description and add technical analysis.
    • Investigate relevant past incidents to analyze the significance of the alert and present options for resolution.

    Use the information on this page to learn about the agents related to the Triage and analyze alerts agentic workflow. To modify the Triage and analyze alerts agentic workflow, you must duplicate it and adjust the settings according to your requirements. For more information, see Duplicate an agentic workflow.

    Important:
    When you modify an agentic workflow, AI agent, or tool, make sure that you update all instructions accordingly.

    Triage and analyze alerts agentic workflow

    Acknowledge, assign, and investigate current and past alerts to determine significance and possible resolutions.

    To access the agentic workflow, use the Now Assist panel. For more information about using the agentic workflow in the Now Assist panel, see Now Assist panel.

    AI agents used in the Triage and analyze alerts agentic workflow

    The Triage and analyze alerts agentic workflow uses a team of AI agents to perform preliminary tasks and support alert resolution.

    Table 1. AI agents used in the Triage and analyze alerts agentic workflow
    AI agent AI agent role
    Alert handling AI agent Assign, acknowledge, and maintain an up-to-date alert record.
    Alert analysis AI agent Perform alert analysis, and update alert description, when applicable.
    Alert history analysis AI agent Analyze past occurrences, assess its significance, and close the alert when applicable.
    Related incidents analysis AI agent Analyze past incidents and provide insights on common assignments and summarized resolution notes.
    Alert verification AI agent Assess data completeness and determine whether the alert is suitable for analysis.